Every year, tens of millions of passengers trust the bus network to get around Hanoi. Behind every trip is an invisible but critical responsibility: ensuring safety. To better understand the journey toward digitizing safety control in daily operations, ALC-PRO spoke with a representative from the Operations Center of Hanoi Transport Corporation (Transerco) – an organization that operates a fleet of over 1,000 vehicles and is among the first to pilot ALC-PRO Vietnam’s alcohol detection system.
Mr. Nguyen Viet Tuan, a representative from the Operations Center, explains that Transerco currently operates an urban bus network with a large fleet and a driver workforce active every day. Given this scale, operational safety has always been the corporation’s top priority.
Previously, alcohol control was carried out mainly through manual checks at each unit, combined with operations staff and supervisory inspection. This approach met management needs in earlier years, but as operations grew in scale, it began to show limitations: data remained scattered, report compilation was time-consuming, and real-time oversight was difficult.
That’s why Transerco decided to pilot ALC-PRO Vietnam’s alcohol measurement system — to digitize the process, increase transparency, and improve the effectiveness of operational safety management.
Device used: ALC-PRO II alcohol measurement device
According to Mr. Tuan, alcohol testing is now mandatory before a driver takes on a shift or a bus departs the depot, following a standardized process across Transerco’s units:
Mr. Tuan noted that applying the ALC-PRO system has made the testing process more transparent and consistent, reduced reliance on manual steps, and effectively supports inspection and data cross-checking when needed.
After a period piloting the alcohol detection system, Transerco has recorded several positive shifts in awareness and operating processes:
Mr. Tuan shared that during the initial rollout, some hesitancy was inevitable, particularly when introducing a new technology-driven process into safety control.
Transerco identified internal communication and building consensus among drivers as a top priority. Units proactively explained the purpose of the system, emphasizing that it was designed to support operational safety and protect both drivers and passengers — not simply to increase surveillance. The process was also communicated clearly, openly, and transparently, making it easy for drivers to understand and follow. Over time, most drivers came to actively cooperate and gradually built the habit of self-testing before every shift.
Transerco is gradually advancing digital transformation across its management and operations, with a corporate-wide direction toward connecting and synchronizing data across systems to improve governance efficiency.
For the alcohol control system specifically, the data currently supports monitoring, storage, and centralized lookup well. Going forward, Transerco says it will continue researching the potential to integrate with other operations management platforms — to improve interoperability, support automated alerts, and raise the overall quality of operational safety governance.
Transerco’s pilot story shows that an alcohol detection system does more than digitize a single checkpoint — it helps build a safety culture and a stronger sense of responsibility across the operating team, provided it’s paired with clear internal communication and a transparent process. This is a step that aligns with the broader digital transformation direction Hanoi Transport Corporation is pursuing.
Is your company exploring an alcohol detection system for your drivers? Learn more about the ALC-PRO II solution or contact us for a consultation.
Download the full case study: Transerco Case Study (PDF)
With thanks to the Bus Operations Center — Hanoi Transport Corporation (Transerco) for their cooperation.